Acceptable use.

This Acceptable Use Policy forms part of the StableCloud Terms of Service and applies to every person who accesses or uses a service through your account. It applies from 6 November 2026.

1. Scope and responsibility

You must use StableCloud services lawfully, responsibly and without harming other users, networks or systems. You are responsible for your websites, software, email, files, users and any activity carried out through your account, including activity by clients, employees and third parties to whom you provide access.

You must take reasonable steps to secure your account and applications, investigate abuse reports promptly and cooperate with measures needed to stop harmful activity.

2. StableCloud platform requirements

This is the Acceptable Use Policy that StableCloud applies to your service. It is administered by StableCloud and does not create a separate customer relationship between you and any infrastructure, network, software or service supplier we use to deliver the platform.

StableCloud may introduce or enforce reasonable technical and security restrictions needed to protect customers, keep the platform reliable, comply with law or continue providing a service. We will publish material policy changes here and remain your point of contact for questions, reports and enforcement.

3. Lawful use and third-party rights

You must not use a service to create, host, transmit, advertise or link to content or activity that is unlawful, fraudulent, deceptive, defamatory, threatening, abusive or that infringes intellectual-property, privacy or other legal rights.

Prohibited material includes phishing pages, stolen credentials, malicious software, pirated or unlawfully distributed works, unlawful sexual content, scams, pyramid or Ponzi schemes, and content used to facilitate a criminal offence. You must hold any permissions or licences required for content and software you use.

4. Spam and electronic messaging

You must not send unsolicited bulk or commercial email, messages or advertisements. Mailing lists must be based on verifiable consent, identify the sender accurately and provide a working, promptly honoured unsubscribe method. Purchased, harvested, scraped or guessed recipient lists are not permitted.

You must not spoof headers, conceal a sender’s identity, operate an open mail relay, send mail through another system without permission, or promote a website through spam sent from any provider. Activity that causes an IP address, domain or network to be blocked or listed for abuse is prohibited.

Unless we agree a different limit in writing, outbound email is limited to 500 messages per hour for each cPanel account. This is a maximum technical allowance, not permission to send unsolicited messages. We may apply a lower temporary limit to contain abuse, protect delivery reputation or stabilise the platform.

5. Security and network abuse

You must not attempt or assist unauthorised access to an account, device, service or network. Prohibited activity includes credential theft, password cracking, brute-force attacks, vulnerability or port scanning without permission, packet or identity spoofing, interception, malware distribution, botnets and command-and-control services.

Denial-of-service attacks, stressers, booters, traffic flooding and any tool or service designed or marketed to disrupt a third party are prohibited. We may filter traffic, block ports, isolate software or take other proportionate security measures without notice where an immediate risk exists.

Open proxies, public VPN or tunnelling services, Tor exit nodes, open DNS resolvers and other systems that obscure or relay third-party traffic are not permitted on shared hosting unless StableCloud has expressly approved the use in writing.

6. Prohibited uses

The following uses are not permitted on StableCloud services. This list is deliberately specific so that customers can understand the types of content, software and activity that are unsuitable for our shared-hosting platform.

• Illegal or exploitative content. Content or services that facilitate crime, fraud, abuse, unlawful sexual material, child sexual abuse material or the exploitation of another person.
• Copyright infringement and piracy. Hosting, distributing or linking to pirated content, cracked or nulled software, unlawfully shared media, or material used to bypass licensing controls.
• Phishing and malicious software. Phishing pages, malware, ransomware, viruses, exploit kits, malicious downloads, botnets, command-and-control systems or instructions intended to compromise another system.
• Unauthorised access and testing. Brute-force activity, password cracking, vulnerability scanning, network or port scanning, credential stuffing, interception or security testing without the system owner’s prior permission.
• Denial-of-service activity. DDoS or denial-of-service attacks, stressers, booters, traffic flooding, amplification services or any tool marketed or used to disrupt a third party.
• Identity and network manipulation. IP or packet spoofing, unauthorised GRE tunnelling, open proxies, public proxy or VPN services, Tor exit nodes, open DNS resolvers or other services that relay or disguise third-party traffic.
• Spam and messaging abuse. Unsolicited bulk email or messages, mass-mail applications, mail or SMS bombers, open mail relays, spam-support services or websites promoted through spam. Section 4 provides the full messaging requirements.
• Stolen or exposed information. Collecting, trading, publishing or distributing stolen credentials, payment details, private personal information or other data obtained without authority.
• Cryptocurrency and distributed computing. Cryptocurrency mining, coin-mining pools, distributed-computing workloads, Folding@home, World Community Grid or similar continuous compute activity.
• Artificial traffic and automated engagement. Traffic exchanges, click or impression manipulation, artificial visitors, automated social-media engagement, abusive social-media crawlers or software intended to manipulate search, advertising or popularity metrics.
• Fraudulent investment services. High-yield investment programmes, Ponzi or pyramid schemes, advance-fee schemes, scam websites or other deceptive financial activity.
• Excessive resource use. Sustained workloads that unreasonably consume CPU, memory, disk input/output, processes or network capacity, including attempts to evade or circumvent account resource limits.
• Streaming and content delivery. Video-streaming platforms, public media-streaming services, customer-operated content-delivery networks or comparable high-volume content distribution.
• File hosting and storage services. Public file hosting, cyberlockers, leeching services, download mirrors, personal media archives, general file storage or providing backup storage to third parties.
• Access, news and game services. Public Telnet or SSH access-script services, Usenet services, or private game servers and related websites operated without the necessary authorisation.
• Card sharing and access circumvention. Multics, CCcam or other card-sharing, entitlement-sharing or access-control circumvention software and services.
• Unsafe or unsuitable applications. Hola, Kloxo, Hivemail, CrystalMines, LIULIANGKUANG, iBusinessPromoter, HitLeap and other software that presents a comparable security, abuse, reputation or resource risk.

The list is not exhaustive. StableCloud may prohibit a substantially similar activity, application or service where it creates the same legal, security, reputation or resource risk. If you are unsure whether a planned use is permitted, contact us before deploying it.

7. Fair use and shared resources

References to unlimited bandwidth, mailboxes or other features mean that no fixed charge is applied for normal website use; they do not provide unlimited computing capacity. Shared-hosting resources are shared fairly between customers and are subject to technical limits designed to protect platform stability.

CPU, memory, concurrent processes, database activity, disk input/output and similar resources are managed through controls such as CloudLinux. They are not dedicated resources. We may throttle, restrict or ask you to optimise or move a workload that causes sustained excessive use, disrupts other customers or is unsuitable for shared hosting.

Automated tasks, crawlers, imports, backups and scripts must run at reasonable intervals and must not create avoidable load. Circumventing a resource limit, dividing one workload across accounts to avoid a limit or repeatedly exhausting platform resources is prohibited.

8. Storage, bandwidth and files

Files, databases and mail stored in your account must relate to the websites and normal email services hosted there. Shared hosting is not a general-purpose archive, personal cloud drive or off-site backup destination. Large downloads, media libraries and other bandwidth-intensive uses may require a more suitable service.

We may apply reasonable limits to disk usage, inodes, individual files, databases, mailboxes and transfer volume in line with the purchased plan and platform capabilities. You must remove obsolete, duplicated or unnecessary data when asked.

9. Backups and housekeeping

StableCloud performs daily full-account backups on a best-effort basis, but backups are not guaranteed and are not a substitute for your own current, tested copies stored outside the hosting account. Retention and restore availability may vary because of capacity, technical failure or platform changes.

Backup archives created within cPanel, Softaculous, a content-management system or another plugin must be downloaded and removed promptly. We may remove local backup archives, temporary files, caches, excessive logs or other redundant data where necessary to protect storage capacity or platform performance.

10. Reports, investigation and enforcement

We may investigate suspected abuse, preserve relevant records, request information, block content or traffic, and restrict or suspend a service while an issue is reviewed. We may act immediately where necessary to protect customers or infrastructure, comply with law, respond to a credible security threat or maintain the safety and availability of the StableCloud platform.

Where a problem can safely be remedied, we will normally contact you and provide a reasonable opportunity to respond. Serious, deliberate or repeated breaches may result in termination without notice or refund. We may report unlawful activity to the appropriate authorities and cooperate with valid legal requests.

Report suspected abuse or ask a policy question through our support system. Include the affected domain or IP address, relevant dates and enough evidence for us to identify and investigate the issue.

11. Changes to this policy

We may update this policy to reflect changes in law, security threats, service design or platform requirements. The current version will be published here. Material changes will be notified where reasonably practicable, although an urgent legal, security or platform restriction may take effect immediately.